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Frequently asked questions
Frequently asked questions
I apologize for the inconvenience, but due to complications in the past, I no longer use a customers antlers for my work. There is always a risk when cutting open an antler that it may not be useable, and I have decided that this risk is something that I need to take upon myself and not a customer. I hope you understand
My inlay rings are waterproof and safe for every day enjoyment. I suggest removing them if you are going to do anything strenuous with your hands because although they are mostly constructed by strong titanium or sterling silver, the inlay could still crack if exposed to a lot of pressure. It takes quite a large amount of force to destroy the titanium element.
Yes! I do complimentary repairs for up to one year on my jewelry. Please keep in mind that I try my hardest to repair everything, but some damage is not repairable. If you have a stone or setting come loose or an inlay falls out in the first 4 months of you owning the ring, I will repair or replace the ring for free one time as long as the titanium or sterling silver element is not bent or there is no evidence of negligence.After 4 months, I will repair your ring complimentary or replace your ring with a $40 fee as long as the titanium or sterling silver element is not bent or there is no sign that the ring was damaged due to negligence. I do not cover theft or loss. If you choose to have your jewelry altered by adding a stone or bringing it to a jeweler, all warranty is void. I am not responsible for any stone that is set into a ring that is not supplied by me.
The best way to measure your ring size is by stopping by any jewelry counter and having a professional size you for free. Want to size yourself at home? Check out my at home ring sizer! If you get your ring and it does not fit, please do not worry-I offer complimentary exchanges on like new unworn jewelry for up to 30 days after purchase.
Everything on my site ships within 3 business days
I cannot be held responsible if the incorrect address is provided at checkout. I ship all items to the addresses provided at checkout and use Paypal to create the shipping labels. If the item gets returned to me due to incorrect address, the customer will have to pay shipping cost again before I reship. If the item becomes lost due to incorrect address provided, I cannot be held responsible. I am not responsible for items that are stolen from mailboxes-you must file a claim with USPS and a police report
I do not offer custom sizing. My rings are available in whole sizes only-they cannot be resized due to the inlay. Because they are comfort fit, I suggest sizing down (if you wear a 6.5 order a size 6) and I offer exchanges if it does not fit to your liking. I restock as frequently as possible-if there is a specific size you are needing and it is out of stock, you can click "notify me" to be emailed when I restock that size.
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