Frequently asked questions
Items that are in the "New Releases/Ready to ship" section are of limited availability-once they are sold they are no longer available
Q- Can you do custom orders?
A- I apologize for the inconvenience, but I no longer accept custom orders
Q- Do you accept returns?
A- For hygenic purposes, all earring sales are final
Rings that are ordered from the "made to order" section are final sales-no returns
I can accept returns for ready to ship rings, necklaces and bracelets as long as tags are not removed and items are returned in the condition in which they were sent. Please know that I cannot do exchanges for larger or smaller sizes on these items because they are of limited quantity. Refunds will not be administered until item is received.
Q- Do sizes run accurate?
A- Yes. I use standard U.S. sizing on all rings and use whole and half sizes 4-12. If you do not know your ring size, please go to a jeweler before ordering and they will size you free of charge.
Q- Can you put real diamonds in the rings?
A- I do not offer that service and do not suggest using authentic diamonds in the rings as they are made of antler and will not last a lifetime with everyday wear.
Q- How long do the rings last? Are they durable?
A- All of my rings are sealed and are thus protected from wear, but they are not indestructable by any means. The responsibility really lies in the wearer-using sound judgement of when to wear rings and protecting them from moisture is crucial for keeping your rings looking pristine and protecting them from damage. With everyday or very frequent wear, the rings will show that they are well-loved and dings and scratches are expected. They are bone, not metal, and should not be expected to match the durability of metal rings. The engagement style rings are pretty durable, but are really meant to be more of a special occasion wear item to replace your metal set once in awhile and are not meant to be used as actual engagement rings as they will not last a lifetime with everyday wear.
Q-Do you do repairs?
A- I am happy to do repairs. Depending on the situation, that may include a fee or simply just the cost of shipping.
Q- How long does it take for me to get an order?
A- Orders placed from the "New Releases/Ready to ship" section ship the following business day. Orders placed from the "made to order" section ship in 2-3 weeks. When your order ships, you will receive an email with tracking information
Q- Is the jewelry made from the antlers of deer you have killed?
A- ALL OF MY JEWELRY is made from NATURALLY SHED deer antlers. Deer shed their antlers every year-you do not need to take an animals life to obtain their antlers.
Q- Do you make men's rings?
A-I do on occassion in the new releases section-I specialize in women's jewelry so I do not make them weekly
Q- How well do the rings hold up?
A- I get this question frequently, and it's very difficult for me to answer because it truly depends on the wearer. Some people's skin is more oily than others, and the oil in your skin may break down the antler and/or cause the sealant to peel. I reseal rings free of charge. I include suggested care instructions with each ring, but please know that these are antler, not metal, and they should not be expected to match the durability of a metal ring. I seal all of the rings to protect them from the elements, but they are still antler. There is absolutely nothing that I can do to make them as durable as a metal ring. Please also know that antler is an organic material, and because of that it is unpredictable. I carve them to be as durable as possible, but over time and with frequent wear, please know that they will show wear. I do not suggest wearing the rings on a daily basis if you'd like to keep them in like new condition. I suggest them for special occasion wear (church, dinner, outings, weddings, events, etc). I do not suggest using the engagement style rings as your actual wedding rings, as they are antler and will not last a lifetime if you are wearing them daily. If you choose to use them as your all day, everyday wedding ring set, please know that you will more than likely have to replace them as they deteriorate. Rings that hold up to more frequent wear are the band style rings without any stones.
Please note: I hand make all of my items-please know that the item that you receive will have slight differences from the one shown. I free-hand draw all designs and use no stencils. Antler color varies.
ITEMS THAT ARE HANDMADE TO ORDER-ALL SALES FINAL, NO EXCHANGES
All jewelry comes with care instructions-it is your responsibility to read these instructions and follow them to protect your jewelry. Please know I cannot repair everything that could go wrong with your jewelry
I am not in any way responsible for items that are stolen from your mailbox or lost in the mail-please file a claim with the USPS if this occurs and with the police if you believe your item was stolen as this is a federal offense
I cannot be held responsible if the incorrect address is entered at checkout
Frequently asked questions
Is there a warranty?
Yes! I do complimentary repairs for up to one year on fully carved and titanium lined fully carved rings. Please keep in mind that I try my hardest to repair everything, but some damage is not repairable.
Where do you get your antlers?
All of my jewelry is made from naturally shed antlers. Every year, deer lose their antlers and regrow them. To read more about this amazing process, please check out this article
Do you accept custom orders?
I apologize for the inconvenience, but I no longer take on custom orders. I am happy to make small adjustments to any existing design in my Special order/handmade to order section of my site like adding a name or date for free. Everyday wearable rings are all ready to ship and changes cannot be made to them, but I am constantly adding new designs to choose from!
What if I don't know my ring size?
The best way to measure your ring size is by stopping by any jewelry counter and having a professional size you for free. There are also online charts, but I cannot guarantee their accuracy. I use standard US sizing.
I cannot be held responsible if the incorrect address is provided at checkout. I ship all items to the addresses provided at checkout and use Paypal to create the shipping labels. If the item gets returned to me due to incorrect address, the customer will have to pay shipping cost again before I reship. If the item becomes lost due to incorrect address provided, I cannot be held responsible. I am not responsible for items that are stolen from mailboxes-you must file a claim with USPS and a police report